JUDICIAL SERVICES

The term is a “catch all” used to describe activity relating to ensuring compliance with a legal instruction or a court order. It is a process that encompasses activity immediately before a case goes to court, and thereafter execution of that Court order. It is primarily, but not limited, asset or debt related.

 

Judicial service companies work for the government and also represent individuals for civil recovery. It is an important sector for contributing financially to the recovery of assets or taxes but also to ensure the rule of law is administered fairly. Every year judicial service companies recover hundreds of millions of pounds for government and administer court orders for non-financial related orders such as trespass. It is a vital contributor to government and UK economy.

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ENFORCEMENT

Enforcement Agent (EA) roles and High Court Enforcement Officers (HCEO) are field-based, enforcing court orders on behalf of both local and central government and in areas of criminal and civil fines and unpaid civil court orders.

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FIELD

Roles in the field can be pre-court activity, surveillance, address checking, serving of orders, documents to re-engage customers without a court order. This is often in areas of utility companies or finance houses, where face to face contact is more appropriate.

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MOBILE

Mobile roles exist that are driver based, linked to enforcement related roles but not with the physical requirements. Roles exist in vehicle identification, for example, ANPR (Automatic Number Plate Recognition) operations.

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DESK

Back office roles exist in all areas from data and analytics, trace, legal and compliance, client and account management, HR, contact centres and for logistical and planning purposes across a myriad of judicial service environments.

REGULATION

Judicial service activity is governed by legislation and by the courts. The legislative framework for enforcement is the Tribunals Courts and Enforcement ACT (TCEA) 2007 (3). Regulators such as OFCOM for Customer Contact Centre activity govern alternative areas of activity. New legislation has enhanced the governance of the sector, it standardised costs through statutory fees whilst new technology in the form of body worn video (BWV) and call monitoring further enhances the safety and security of agents and the customer. The judicial services industry is far removed from that of a decade ago.

Organisations and Companies we have worked for, and with: